Waitrose executes employment U-turn concerning initially declined neurodivergent employee

Tom Boyd stacked shelves at his local Waitrose for four years on a voluntary basis before being initially turned down for paid work
Tom Boyd worked at his local Waitrose for four years on a volunteer arrangement before being originally rejected for a paying job

The supermarket has reversed its decision not to grant a paying position to an neurodivergent person after originally indicating he had to discontinue stacking shelves at the store where he had volunteered for an extended period.

Earlier this year, the young man's parent requested whether her family member the individual could be offered a employment opportunity at the retail establishment in Cheadle Hulme, but her proposal was ultimately declined by the company's corporate office.

On Thursday, alternative retailer the grocery chain announced it sought to give Tom employment hours at its Cheadle Hulme store.

Addressing the supermarket's reversal, Tom's mother commented: "We are going to evaluate the situation and determine whether it is in Tom's best interests to return... and are having additional conversations with the supermarket."

'Conducting an inquiry'

A official for Waitrose commented: "We'd like to welcome Tom back, in a paying position, and are requesting assistance from his family and the charity to make this happen."

"We anticipate to have him return with us very soon."

"We care deeply about assisting people into the employment who might otherwise not be given a chance."

"As such, we gladly accepted Tom and his support worker into our Manchester location to build skills and enhance his self-assurance."

"We have guidelines in place to enable unpaid work, and are reviewing the situation in this instance."

Frances Boyd wants to discern what is the best offer for her son
Frances Boyd seeks to determine what is the optimal opportunity for her son

The parent stated she had been "profoundly affected" by how people had answered to her discussing her child's situation.

Tom, who has challenges with communication, was recognized for his dedication by store leadership.

"He gave extensive time of his time exclusively because he wanted to belong, make a difference, and have an impact," stated his parent.

Frances recognized and acknowledged staff at Waitrose's Cheadle Hulme store for helping him, adding: "They welcomed him and were exceptionally supportive."

"I believe he was just not sufficiently noticed - everything was working well until it reached corporate level."

Tom and his mum have been supported by regional leader the public figure.

He stated on X that Tom had received "completely unacceptable" management and vowed to "assist him to find another placement that works".

Burnham stated the Greater Manchester Combined Authority "strongly urges every business - such as Waitrose - to sign up to our recently launched diversity program".

Conversing with the parent, who shared information of the employment opportunity on media outlets, the Labour mayor stated: "Congratulations for bringing attention because we require a significant public information effort here."

She agreed to his invitation to serve as a representative for the campaign.

Wendy Guerra
Wendy Guerra

Digital marketing strategist with over a decade of experience, passionate about helping brands thrive online through data-driven approaches.